Conscious Pets Reviews

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New Reviewer

Total lack of service

I bought a toy for my dog. The noise it made scared him, so I contacted them for a refund. They would not tell me how to ship it back. They would not issue a refund. I asked for a different toy. They never sent it. I contacted them 4 times to no avail. Basically, I ended up donating $25 to this company for nothing but aggravation.

User's recommendation: DO NOT DEAL WITH THIS COMPANY!

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ID
#2175107 Review #2175107 is a subjective opinion of poster.
Loss
$25
Preferred solution
Just to warn others

A WARNING

DO NOT BUY from this company. Ordered several toys and boots. Boots never arrived. One ball broken and they sent another which doesn’t work. The Hamster battery compartment screw will not unscrew. Tried all different screw drivers but can’t get it out. I was told to send them a picture so I did. I kept getting emails that my complaint was being reviewed every time I emailed to see where my refund was. After 7 months of no credit I emailed again and there reply was it was over the 180 warrantee date.A waste of almost $100.00. The products and service are horrendous. SAVE YOUR MONEY!!

User's recommendation: *** rating.

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ID
#1913486 Review #1913486 is a subjective opinion of poster.
Location
Morristown, New Jersey
New Reviewer

Milo activity ball aririved with 4 changeable faux fur covers for ball. All covers close with zippers. I immediately contacted the company to return item, as zipper pulls could easily be chewed off .

Conscious Pets - Milo activity ball aririved with 4 changeable faux fur covers for ball. All covers close with zippers. I immediately contacted the company to return item, as zipper pulls could easily be chewed off .
This toy is unsafe. The zipper pulls could easily be pulled off, ingested and cause intestinal blockage. I have sent 3 emails with photo to return for refund. No response.
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ID
#1758618 Review #1758618 is a subjective opinion of poster.
Product
Conscious Pets Milo Activation Ball Pet Toy
Pros
  • Idea of toy
  • Idae of toy
  • Idea of the toy
Cons
  • Lack of availbility of refund
  • No customer service
  • For returns of unsafe product
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund

Scam company. Avoid any business with them!

They misrepresent. They lie. They are unprofessional. They are a scam company!
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ID
#1734708 Review #1734708 is a subjective opinion of poster.
Location
New York, New York
Service
Conscious Pets Customer Care
New Reviewer

Avoid

I wrote them asking about the material, where its sourced and where the bed is made. They ducked the questions. See here: From: contact=consciouspets.com@***.com On Behalf Of Conscious Pets Sent: Tuesday, November 26, 2019 9:48 AM Subject: Re: Question about your beds Thank you for reaching out. The milo nest dog beds are made of high quality cotton like fillers. The fluffiness of the bed will surely cuddle your pet. We assure you that your pet will love it. Please let us know if you need further assistance! Thank you so much! -- Conscious Pets Team Customer Support E: contact@***.com W: www.consciouspets.com (Potential customer) wrote: What materials are used for the plush "fur" the dog sleeps on? What materials are used for the filling? Where are the materials from? Is the bed made in Denmark or elsewhere? Thanks
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ID
#1716729 Review #1716729 is a subjective opinion of poster.
New Reviewer

Worst product I’ve ever purchased online!!!!

Item is total crap! NO padding in the bottom and the sides don’t even stay up. Material is the cheapest quality and won’t hold up to normal use I am positive. I asked for a refund and they were horribly rude and said they don’t do refunds! Unbelievable. And it was fairly expensive! That’s the worst part!!!!
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ID
#1714122 Review #1714122 is a subjective opinion of poster.
Cons
  • Bad product and worst service
Reason of review
Bad quality
Loss
$75
Preferred solution
Full refund
New Reviewer

Do Not buy from This Company

I ordered a Milo Nest for my puppy on October 23rd, and was told it was shipped on October 25th. I have yet to receive it, so I notified Pay Pal. They sent an email to Conscious pets who emailed them back to say it can take up to two weeks to receive. In my original email to Conscious Pet, I told them to xl the order, in the meantime I am being through Pay Pal for the order. If this is not settled by November 26th Pay Pal closes their books.
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ID
#1706433 Review #1706433 is a subjective opinion of poster.
Cons
  • I do not like the way they handle their orders
Reason of review
Order processing issue
Loss
$45
Preferred solution
Full refund

Do not do business with Conscious Pets; they do not send the goods and try to defraud the customer.

Very poor service and poor quality items. They tell you you can get a refund but you never get a refund from this company. They are a Scam!
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ID
#1704691 Review #1704691 is a subjective opinion of poster.
Location
Coleraine, Northern Ireland
Product
Conscious Pets Milo Activation Ball Pet Toy

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New Reviewer

Do not do business with Conscious Pets; they do not send the goods and try to defraud the customer.

The toys are cheap and nasty. The beds are too small and nort fit for purpose. They keep telling you that they will send a refund but do not. Then they say you are not of time! There is a pattern in all these reviews. AVOID!
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ID
#1703897 Review #1703897 is a subjective opinion of poster.
Location
Coleraine, Northern Ireland
Product
Conscious Pets Milo Activation Ball Pet Toy

Company should fold.

This company should fold. Terrible customer service. I was suppose to get a dental chew bone and I received another bouncing ball. The first bouncing ball was broken so I wrote to the company for a refund. The said they will replace the ball with a dental chew bone. Received another ball months later. The balk is worthless. Thumbs totally down for this company!
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ID
#1700022 Review #1700022 is a subjective opinion of poster.
Product
Conscious Pets Pet Toy
Cons
  • Items were cheap junk and of poor quality
  • Poor quality
  • Bad product and worst service
Reason of review
Bad quality
Loss
$25
Preferred solution
Full refund
New Reviewer

Check on current order #157826 XL dog bed

Email says it was shipped 10/17/19. Email says it was received...it HAS NOT been received. Where is it? Order # 157826, China post LW75862**** CN
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1 comment
#1772417

Hopefully you use a credit card. Call your CC company and they should refund your money and they will go after them like mine did.

ID
#1696496 Review #1696496 is a subjective opinion of poster.
Cons
  • Havent received merchandize
Reason of review
Problem with delivery
Loss
$75
Preferred solution
Deliver product or service ordered
New Reviewer

Never received order

I ordered a couple of items and never received them. I texted and they said they would be happy to send the items again. The order had taken so long and we moved. We had the mail forwarded to our new address for 6 months. When they found out we moved since the original order placed they told us we could not get a replacement or a refund of money. If we had received the order in a decent timeframe the change of address would not even be an issue. There are much more people/pet friendly businesses that will honor purchases I will never order from this place ever.
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1 comment
#1772419

Hopefully you use a credit card. Call your CC company and they should refund your money and they will go after them like mine did.

ID
#1695744 Review #1695744 is a subjective opinion of poster.
Service
Conscious Pets Shipping Service
Reason of review
Problem with delivery
Preferred solution
Full refund
New Reviewer

Check on current order

I need a call back about order #157803 719650****
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1 comment
#1772421

Hopefully you use a credit card. Call your CC company and they should refund your money and they will go after them like mine did.

ID
#1694719 Review #1694719 is a subjective opinion of poster.
Cons
  • Scam business
  • Poor service and no receipt of order
Reason of review
Have not received order in over 30 days
Loss
$65
Preferred solution
Full refund
New Reviewer

SCAM!!!!

I have ordered a bed, was told 2 weeks... almost a month now, no bed, no way of tracking, no refund..... Do NOT order anything from this company!! Total scam... totally disgusted
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1 comment
#1772428

Hopefully you use a credit card. Call your CC company and they should refund your money and they will go after them like mine did.

ID
#1694429 Review #1694429 is a subjective opinion of poster.
Cons
  • Never received product i paid for
  • Customer service gives you the run around
  • Dealing with a fraudster
Reason of review
Problem with delivery
Loss
$80
Preferred solution
Full refund
New Reviewer

Another Very dissatisfied customer

"Customer service" offered me a refund 7 months ago, but said I would have to wait for it. I kept on checking every month. They kept replying that they had to get to others first. And each time, they addressed me by some other customer's name! Finally, they said they had issued a refund . . . but it was not my order so of course I didn't get it. When I complained again, they said "it has been more than 6 months since your order so there is nothing we can do."
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ID
#1694416 Review #1694416 is a subjective opinion of poster.
Service
Conscious Pets Customer Care
Pros
  • Idea of the toy
Cons
  • Customer service gives you the run around
  • Quality of product or customer service non-existant
  • Dealing with a fraudster
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund
New Reviewer

Only received 1 bed and ordered two

Conscious Pets - Only received 1 bed and ordered two
Conscious Pets - Only received 1 bed and ordered two
I ordered one extra large bed and then it said if I ordered another one I would get 20% off so I ordered another extra large bed and that was quite a few weeks ago. No email confirmation no nothing and now I’ve received one bed with *** in it and they still owe me a second. I cannot read the website because I don’t know what their website is.
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ID
#1689119 Review #1689119 is a subjective opinion of poster.
Pros
  • Ease of ordering
Cons
  • Quality of product or customer service non-existant
  • No confirmation no tracking
Reason of review
Lack of confirmation and no tracking and no way to contact
Loss
$134
Preferred solution
Deliver product or service ordered

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