Ordered activation ball and it was already falling into pieces when it arrived. I asked for a refund and they said it was refunded in August and I never received it.
I checked my paypal and they said they never processed a refund, conscious pets could not produce a receipt transaction number for the refund and could not be chased up. SCAM!
Do not buy from them!!! Was delivered in a a kids toy bag and a massive choking hazard for dogs.