Update by user Dec 25, 2018
As of December 25, I still have no word on when I will receive a refund from this company. I have filed a complaint with the better business bureau and according to them, the company has until December 31 to respond to the complaint.
Original review posted by user Nov 25, 2018
I ordered $50 (the indestructible bone and the Milo boot) in merchandise five weeks ago that I never received. They have horrible customer service.
It takes 3-4 days to get an email back from the company that barely addresses your question. The tracking information on your package is completely bogus. They send you a link to a supposed tracking service but it does not give you information. They tell you that it takes 10-20 business days for the package to arrive but it's been five weeks and I have no package with no information.
I've never seen a tracking system like the one they use on their site. Save your money and buy at a local pet store.
I should have done more research before ordering, as I thought they were in California but now I realize they must be in China. My mistake.
Product or Service Mentioned: Conscious Pets Shipping Service.
Reason of review: Problem with delivery.
Monetary Loss: $49.
Preferred solution: Full refund.
Location: Elgin, Illinois