Kathy B Uoh

STUPID me for buying this expensive JUNK.

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Please save yourself some disappointment by NOT buying this junk. I jumped on it when I saw a facebook ad without reading reviews. Other reviews are correct. It is clearly marked "not for ages under 3" . It says its choke hazard for under 3. Clearly a childrens toy. It is small, poorly made, maybe roughly twice the size of a tennis ball. It looks like the kind of made in China junk you might buy at an auction or junk store for maybe $5. not the almost $30 I paid with shipping. Clearly a ripoff! I emailed the company with my complaints and got a response from them asking me to send pictures of what is wrong. Pictures? of THEIR box? Shipped direct from China. Concious Pets but no Conscience.
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Loss:
$30
Cons:
  • Deceptive business practices
Reason of review:
Bad quality

Preferred solution: Full refund

Maureen H Hpg

Do not do business with this company!

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Very poor quality. I asked for a return & I was told I could exchange the product. They wanted photos before the exchange. They sent the same product again and then would not refund my money. Basically, they stole my money. Very poor customer service. Months later they refuse to contact me about my refund.
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Loss:
$25
Cons:
  • Anything about the experience
  • Overpriced merchandise and shoddy quality
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Poor quality dog toy, arrived non-operable

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The order for two dog toys arrived in a non-operable condition. They are battery operated jumping toys .

I emailed the company asking for information on return/refund. I received a return email telling me to throw them out, but they could not be returned. No effort to provide me with a refund. They sent an attachment directing me how to install batteries.

I want a refund for order #137510.

This product did not arrive in working condition, and I am dissatisfied. I would be happy to return it, but most importantly, I want a refund.

If I do not hear from you, I will begin posting my dissatisfaction everywhere I can find. Consumers should be aware of your shoddy business practices!!

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Loss:
$50
Cons:
  • Lack of availbility of refund
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

They should not be in business Had same trouble as other customer Mow they are selling a dog bed

Guest

The frustration with this company is overwhelming. They will not issue a refund.

I want to return the items (brand new, never usd) and get credit back to card. They keep giving me the runaround. Do you see and reviews on their website? I have a feeling it wouldn’t be good.

I’ve never dealt with a company like this, how do they get away with it? Stay away, awful, they take your money, if you’re not happy with the toys, the won’t take returns.

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Lily G Naq

Orders never received

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They take orders, offer free delivery 7-10 days, and your order never comes. This is a scam web site for people who love their pets. Their response is a recording via the phone number and auto replies.
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Loss:
$73
Cons:
  • Length of shipping time
  • Zero customer service
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous

Dangerous and defective

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This toy is very cheaply made. The plastic will easily crack and hurt your pet's mouth while exposing the internal mechanism for chewing. The tail will easily detach and become a choking hazard. This didn't happen to me since it wouldn't turn on anyway.
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Reason of review:
Damaged or defective
Eryl d

I have waited since August 2018 for a promised refund (policy states 14 days) good arrived broken. Dangerous.

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I have contacted at least monthly. They agree I’m due a refund (photo of goods provided) nothing forthcoming
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Reason of review:
Damaged or defective
Anonymous

Your toy sucks broke the minute I put b

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Your toy sinks broke when I put batteries in it should not have batteries not good if it opens and dog eat them shouldn’t even be on the market do not buy this toy
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Reason of review:
Damaged or defective
celeste h Oji

Milo activation ball

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The Milo Activation ball - which I spent $29.00 for with tax/delivery- looks like it came out of a gumball machine. Too small for my dog to even use and is flimsy -MADE IN CHINA of COURSE. Conscious Pets will NOT respond to my emails and their 24/7 service operators never answered ANY calls. This company is a SCAM. I wrote the BBB about them.
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Loss:
$29
Cons:
  • Fact that they will not deliver the product or refund
  • I did not liked being conned
  • Zero customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

3 comments
Eryl d

Agree with everything said!! Dangerous and no refund

Guest

I agree dangerous toy for a pet if you love them don’t buy

Guest

I wish I read this before I bought the piece of *** I did. The thing came in 3 pcs.

The rabbit didn't work, the ball kept coming apart and like I said it's a piece of *** Moreover, I did not realize it was coming from China or Hong Kong or some *** like that or wouldn't have bought it. I sent them an email saying I want to return the damn thing and get a refund but have not heart anything, DO NOT BUY THE *** THEY SELL!!

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Anonymous

THE WORST!

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What a scam, these products don’t work, there’s no one to talk to, they take your money, no customer service. I don’t understand why they are in allowed to be in business!
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Cons:
  • Fact that they will not deliver the product or refund
  • Awful
  • Fraudulent
Reason of review:
Bad quality
1 comment
Guest

Do not buy fall apart batteries don’t stay in which should not be in a dog toy should be taking off the market hazard to your pet don’t know how they can sell this toy very cheaply made your dog is family just like your children and I know you wouldn’t buy a toy like this

Anonymous

Poor Cheap Junk

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Cheap products and exceedingly slow customer service.....rip off...beware!
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Reason of review:
Bad quality
Kathleen P Ybu

Simply: They Lie To The Customer!

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I placed two different orders for the Weasel Ball. The first order arrived and was defective. The second order was never received. I have had back and forth emails with this company and they continue to promise to resolve the issues to no avail. They continue to lie to me. DO NOT PURCHASE FROM THIS COMPANY: CONSCIOUS PETS!!!
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Cons:
  • I have no product and no refund-scam site
Reason of review:
Poor customer service

Preferred solution: Full refund

Nancy S Uav

Cheap!

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I received the toy, put in the batteries and although my dog had fun with it for a few minutes, the batteries kept falling out inside the cheap plastic ball. I did not try to contact them because I dealt with China a Christmas over some scarves that didn't come on time adn then they never sent me where they could be refunded, although it was clearly stated that we could get a refund within 10 days. I've finally learned my lesson! ALWAYS LOOK UP REVIEW OF A COMPANY ESPECIALLY IF THEY'VE ADVERTISED ON SOCIAL MEDIA!
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Loss:
$20
Reason of review:
Bad quality

Preferred solution: Full refund

Shalla R

Don't fall for the hype

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These are battery run toys and poorly made! I ordered the milo activation ball and the jumping ball. The jumping ball arrived broken and while I was able to insert batteries to see how it might work..it makes a horrible obnoxious noise to rile up your dog. Again it is poorly made. The milo activation ball worked less than 24 hours and then just stopped. When I asked for my money back I was asked to provide photographic proof. Then after that they asked if I wanted to purchase anything else instead of them returning my money. 2 duds...and realizing I should never give a puppy any toy that uses batteries and I was done. They didn't respond after that. I replied once again that I was contesting the charge with my credit card company and filing a report on this website. That got them to reply my money will be coming. ONe way or another I will get the money but avoid these products. They are also made in CHINA and take forever to arrive
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Reason of review:
Bad quality
Melanie S Nmd

Animal Ball unsafe

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The Product has to be taken apart to get the batteries in there proper place. There is no hook and loop fastener patch, just a spot of velcro.The design is not made with safety in mind. The materials are of the poorest quality. The ball itself doesn't stay together.One has to turn the device on before putting it in the ball. I didn't give it to my dog. I can see you're use to this. Scam
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Loss:
$25
Cons:
  • I did not liked being conned
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous

HORRIBLE!!!!

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As the review right before this one stated: "Avoid, avoid, avoid." I refuse to add any more time to my dealings about this company but their toys are expensive garbage and they specialize in customer DISservice.
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Loss:
$25
Cons:
  • Product quality
  • Fraudulent
  • Took forever for delivery and then the products were cheap junk
Reason of review:
Bad quality

Preferred solution: Full refund