William B Obq

Terrible experience

Ordered our MILO Ball weeks ago and has not appeared yet...they say it is on the way. what ....a slow boat from China. This is a scam DO NOT ORDER!!!!!
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Loss:
$35
Reason of review:
Poor customer service

Preferred solution: Full refund

Leslie E Aje
map-marker Houston, Texas

Merchandise NEVER received - unable to contact ANYONE to resolve

Merchandise NEVER received.

I ordered three dog tooth brushes and paid in full $75.85. It has been 4 weeks and I have not received my order. I have attempted to call the company. I have left two voice mail messages on separate days without a reply. I have also submitted two email inquiries each on a different day without a reply.

The phone number offered for customer service sounds like an antiquated answering machine or voice mail. After multiple attempts to speak with person, it became apparent there was only the option to leave voice mail.

Please do not waste your money ordering from this company. I will be contacting my bank and the BBB to report this company for fraudulent business practices.

I am beyond disappointed!

View full review
Loss:
$76
Reason of review:
Merchandise NOT received

Preferred solution: Full refund

1 comment
Guest

Do not buy from this company. I had a faulty toy and I tried to return it.

Nobody responds back . I waited and then they finally responded after many emails. You cannot reach them by phone.

I sent pictures and I never heard back. I sent many emails and I never heard from them again.

Anonymous
map-marker Indianapolis, Indiana

The worst! Stay away! Dangerous products!

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Please DO NOT buy anything from Conscious Pets. I bought multiple products. None of the products are pet safe and are in fact very dangerous. These toys can easily be destroyed into small sharp plastic pieces, even by small dogs, and can cause fatal harm if swallowed. Conscious Pets also does not pick up the phone or answer email messages when you try to get a full refund.
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Reason of review:
Bad quality
Anonymous
map-marker Levelland, Texas

Defective and overpriced toy

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Ordered the weasel toy that is supposed to be self activated. Upon receiving it, we could immediately tell it was super cheap yet, the price of it was high. We placed batteries in it and it would work. Emailed the company, they responded with an email telling me how to place batteries as if I don’t know!! Won’t refund my money back or replace it. The toy literally fell apart just handling it. I wouldn’t buy one product from conscious pets ever!!! Complete rip off!
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Reason of review:
Damaged or defective
Dianne O Qzk
map-marker Wellesley, Massachusetts

Unconscious Company

This company claims to deliver safe, fun, intelligent toys for pets. The toys arrive with metal pieces sticking out, there are dangerous pieces that can be bitten off, and they do not allow returns (other than for manufacturer's defects--are dangers to life and life of a pet considered manufacturer's defects?) DO NOT BUY FROM THIS COMPANY or you will risk your dog bleeding from the gums, or catching the metal pieces that are nail head shaped on paws or other areas of the dog's body, and small plastic pieces can come dislodged and be swallowed! Furthermore, the pieces broke off when the small screwdriver provided was used to open the compartment where the batteries are stored.
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Loss:
$80
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Newark, New Jersey

Awful! Awful! Awful!

DO NOT ORDER! Defective mdse that took a month to arrive. Not a vailid tracking info! Customer service gives you constant run around! I’ve sent dozens of email and it’s the same old reply they are in the process of the refund. I’ve asked them for return label to send back the item but they don’t even want their item back b/c they know it is a defective and cheaply made item. What you see on line is not what you get! This is not a legitimate business!! If it were, there wouldn’t be this many disappointed customers with similar stories!
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Reason of review:
Order processing issue
Anonymous
map-marker San Diego, California

Worthless Product

I ordered an activated ball weasel and the product is worthless. It doesn't work, comes with no instructions and is very cheaply made. I threw it in the trash. Do not buy any of Conscious Pets products. It's a total con. Not worth even one dollar
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Reason of review:
Damaged or defective
Najai Gwd
map-marker Rosemead, California

This place is typical for a Chinese company

Updated by user Nov 05, 2018

The item arrived today one month after ordering it. It came without any instructions as to how to use it.

It's supposed to be a teeth cleaning device for dogs. Is there supposed to be a special toothpaste? If so, where does it go? I am going to throw it in the garbage.

I shouldn't be surprised. Chinese goods from an incompoetent, unreliable company which I suspect is Chinese as well.

Original review Oct 27, 2018
I AM SORRY THAT I DID NOT SEE THE PREVIOUS REVIEW BEFORE I ORDERED FROM THIS PLACE. I placed an order on October 5th. By October 15th I had not received any kind of notification of shipment so I called customer service a number of times. All I ever got was a recorded message. I emailed them demanding a tracking number. They replied that there had been a delay in the shipment (translate that as a *** up). I responded by asking for expedited shipment and instead I received a $3 credit to my account. Pathetic. Today I finally received a tracking number where I found that the shipment was in transit in Hong Kong after a few other stops in China. Today is October 27th. Had I known that this is a Chinese company and that its products are made in China, I would never have even considered bying anything from them.
View full review
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
Najai Gwd

I'm adding to my review. The item arrived today one month after ordering it.

It came without any instructions as to how to use it. It's supposed to be a teeth cleaning device for dogs. Is there supposed to be a special toothpaste? If so, where does it go?

I am going to throw it in the garbage.

I shouldn't be surprised. Chinese goods from an incompoetent, unreliable company which I suspect is Chinese as well.

Anonymous
map-marker Murfreesboro, Tennessee

DO NOT USE_TOTAL RIP OFF AND FALSE CLAIMS

The shipping was so delayed I cancelled the order...it came 2 weeks later. It is not the product described and fell apart within minutes of my dog playing with it. There were also major choking hazards. They continued to promise a refund which I have never received. Its been 2 months. Im sure I will never get it. BEWARE-do not order from them!
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Saint Peters, Missouri

Buyers Beware

Think twice before ordering with this company. They are completely unwilling to correct any issues you may have if they come up. My zip code was entered wrong on autofill from Paypal and I did not notice it until it was too late. I was told too bad so sad. I never received my product and was told too bad.
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Reason of review:
Bad quality
Anonymous
map-marker Miranda, New South Wales

DO NOT BUY

We purchased 2 of the toys from the conscious pets website. On the website the products look to be of a decent quality, size and make. The These toys are cheap flimsy plastic made in China. They arrived broken, pushed in and would have cost no more than a few dollars to make. If not already broken, will break shortly after. Contains small parts that break off and would be dangerous for pets. They are also quite small and the website doesn't provide indicator of size and would not recommend for any dog bigger than a pug dog. Horrible product and a complete rip off! Overpriced and mark up must be ridiculous. Not even worthy of a $1 shop buy! Do not buy!!
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Reason of review:
Bad quality
Anonymous
map-marker Schaumburg, Illinois

Do Not Buy

This is a scam!!! Do not buy from this company. They do not tell you in advance that their products ship from China!!! I made a mistake and didn’t read the reviews before had. I trusted them and I shouldn’t have. So many bad reviews!!! Please
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Anonymous

AWFUL - DO NOT FALL FOR IT LIKE I DID!

I knew it. I saw an ad on Instagram and bought into the junk shipping from China. I ordered the weasel ball. I received a cheap piece of plastic in separate pieces that had a small string attaching a disgusting looking hunk of fur that I was afraid to let my dog touch. Inside is some strange looking bomb like object where you are supposed to put batteries. I put the batteries in and turned on the switch - nothing. Dead. Guess I'm glad that I'm not dead based on whatever that piece of garbage was. I emailed the company and no response. Such a waste of money. I cannot get my money back and will not even let my dog touch this ball that doesn't work anyway.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Saint Catharines, Ontario

Item Never Arrived

I ordered the Milo ball from Conscious Pets back in July. It never arrived.

Tracking showed it went to California, I'm in NY. I queried it in September and was told they would send another, after confirming my address was correct. That never arrived, and no tracking info was provided either. I emailed again in November.

Once again they asked for address confirmation, which I gave. Let's see if I get it this time.

I ordered the Milo ball from Conscious Pets back in July. It never arrived. Tracking showed it went to California, I'm in NY.

I queried it in September and was told they would send another, after confirming my address was correct. That never arrived, and no tracking info was provided either. I emailed again in November.

Once again they asked for address confirmation, which I gave. Let's see if I get it this time.

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Reason of review:
Order processing issue
Anonymous
map-marker Montreal, Quebec

It is a scam !

They never found my order and I never received a confirmation email! It is a scam !!
View full review
Reason of review:
Order processing issue
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